Technical Application Specialist, Sr (ERP)

Location: Monterrey, Mexico

Company

hirify.global develops business software focused on data, AI, cognitive ERP, and connected supply chain solutions.

What you will do

• Resolve escalated customer issues involving client-server applications, Microsoft SQL, web servers, payment terminals, network printers, and Android/iOS devices.
• Communicate technical solutions to customers by phone, email, and chat.
• Investigate installation, operation, maintenance, compatibility, performance, and functional issues through structured testing.
• Develop processes for gathering, tracking, triaging, validating, and routing support cases.
• Identify trends across diverse cases and recommend process and strategy improvements.
• Contribute to the knowledge base and coach team members to maintain consistent customer-service standards.

Requirements

• 5+ years of applicable experience with demonstrated knowledge and success.
• 2+ years of specialized or industry experience.
• Bachelor’s degree or equivalent experience.
• Strong technical troubleshooting, problem-solving, communication, and attention-to-detail skills.
• Knowledge of system application fundamentals and business processes.
• Ability to learn new technologies and industries quickly.

Nice to have

• Experience in a high-volume support environment.
• SaaS or e-commerce experience.
• Knowledge of specific third-party software packages.

Culture & Benefits

• Health and wellness benefits.
• Training courses, mentorship, continuing education, and career goal support.
• Free LinkedIn Learning access and education-support programs.
• Inclusive and diverse global workplace.
• Work-life balance policies that encourage time off.
• Support for international relocation and permanent residency processes.