Customer Experience Automation & Process Improvement Specialist (m/f)

Location: Liberec, Liberecky Kraj, Czech Republic; hybrid working model

Company

Global provider of materials and solutions for advanced electronics and high-tech industries.

What you will do

• Lead automation strategy and implementation across the Americas and EMEA regions.
• Identify process gaps and implement scalable solutions to improve operational efficiency and service delivery.
• Establish, document, and promote standardised workflows and best practices.
• Design and deliver training programmes supporting adoption of automation tools and new processes.
• Collaborate with Business Process Consultants and cross-functional regional stakeholders.
• Support Customer Service systems and eCommerce-related processes, including SAP and Salesforce Service Cloud.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Strong knowledge of Microsoft Power Platform and SharePoint.
• Experience with robotic process automation such as Blue Prism or UiPath, plus document and data automation tools such as macros and DocuSign.
• Experience with Databricks or SAP Business Warehouse, along with strong analytical and process improvement skills.
• Familiarity with Copilot and agentic AI solutions.
• Fluent English in written and spoken communication, with the ability to work in an international, cross-functional environment.

Nice to have

• Experience in Customer Service or Customer Service support environments.
• Knowledge of SAP ECC P80, Salesforce Service Cloud, and eCommerce systems.
• Experience with data analysis and data mining.

Culture & Benefits

• Global and collaborative working environment.
• Exposure to advanced automation and AI technologies.
• Career development within a growing Customer Experience organisation.
• Hybrid work model supporting work-life balance.
• Comprehensive pay and benefits package.