обновлено 12 дней назад
Customer Experience Automation & Process Improvement Specialist (AI/Automation)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Automation & Process Improvement Specialist (AI/Automation): Designing automation solutions and improving Customer Experience processes with an accent on AI, Power Platform, RPA, data platforms, and customer service systems. Focus on building scalable process improvements, integrating automation technologies, analyzing operational data, and supporting adoption across global teams.
Location: Hybrid role based in Liberec, Liberecky Kraj, Czech Republic
Company
develops materials and solutions for advanced electronics and high-tech industries.
What you will do
- Design and implement automation solutions that simplify Customer Experience processes and improve efficiency.
- Develop expertise in customer service systems such as SAP ECC P80/P23 and Salesforce Service Cloud.
- Identify process improvement opportunities and convert them into scalable solutions.
- Explore and apply AI, Microsoft Copilot, Power Platform, and RPA technologies.
- Collaborate with Customer Experience, eCommerce, Business Process Excellence, and other global stakeholders.
- Deliver training, provide operational support, and use data analytics to improve decision-making.
Requirements
- Bachelor’s degree or equivalent professional experience.
- Strong knowledge of Microsoft tools, including Power Platform and SharePoint.
- Experience with RPA technologies such as Blue Prism or UiPath, plus document and data automation tools.
- Experience with data platforms such as Databricks or SAP Business Warehouse.
- Experience improving processes or implementing automation solutions, with strong analytical and problem-solving skills.
- Fluent English and Czech are required.
Nice to have
- SAP, Salesforce Service Cloud, or eCommerce experience.
- Databricks, SAP Business Warehouse, or analytics experience.
- Customer Service, Operational Excellence, data analysis, or reporting background.
Culture & Benefits
- Hybrid working model with flexible working hours and a 37.5-hour work week.
- Five weeks of annual leave and three paid sick days.
- Career development and exposure to AI, automation, and digital transformation.
- Three percent company contribution to a pension savings plan, plus life and accident insurance.
- Subsidized meals, a MultiSport card for CZK 300 per month, and free on-site parking.
Hiring process
- Applications are reviewed using artificial intelligence as part of the recruitment process.
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