Quality Control Specialist I

Location: Cuajimalpa, Mexico

Company

hirify.global provides payment technology and software solutions for credit, debit, prepaid, and merchant services.

What you will do

• Monitor random inbound customer service calls and evaluate call quality against client-defined criteria.
• Provide basic feedback and coaching to Customer Service Representatives.
• Enter call scores into databases and prepare weekly reports for management and supervisors.
• Support client calibration meetings and business reviews by running reports, retrieving recordings, creating transcripts, and preparing presentation slides.
• Back up the customer service team by resolving basic customer account inquiries.
• Assist with basic special projects representing up to 10% of the work week.

Requirements

• High school diploma or equivalent.
• Typically, no relevant experience is required.
• Ability to learn internal processes, client policies, call-scoring criteria, and applicable computer applications.
• Ability to follow detailed instructions and established procedures under close supervision.

Nice to have

• 1–2 years of related work experience.
• Knowledge of the Chilean line of business.

Culture & Benefits

• Full-time employment.
• Work with payment technology serving companies, financial institutions, and cardholders worldwide.
• Equal employment opportunity and reasonable accommodation support.