Technical Customer Support Rep Student

Location: Poleg, Netanya

Bright Data, the industry leader in the web data domain, is looking for students for a part-time Technical support Representative position.

Overview

You will be providing Bright Data's customers with timely and accurate technical support, independently understanding and solving technical problems using internal documentation, clarifying problem solutions to customers and providing them with the best workflows, and interacting with other departments to clarify issues and escalate them when required.

What you will do

• Provide timely and accurate technical support to Bright Data's customers.
• Independently understand and solve technical problems using internal documentation.
• Clarify problem solutions to customers and provide optimal workflows.
• Interact with other departments to clarify issues and escalate them when required.

Requirements

• Computer Science / SW Eng. student with a strong technical background.
• Customer oriented (direct communication with global customers).
• Organized with fast learning skills.
• Super responsible and quick delivery mentality.
• Fully proficient in English.
• Willingness to work at least 3 shifts a week, including nights and weekends.

Nice to have

• Technical customer support experience is a big advantage.