Technical Support Specialist - Student Position (Behavioral Biometrics)

TL;DR

Technical Support Specialist - Student Position (Behavioral Biometrics): Providing technical support and troubleshooting for a behavioral biometrics platform with an accent on fraud prevention for global financial institutions. Focus on investigating complex technical issues, identifying underlying trends, and collaborating with developers to implement software work-arounds.

Location: Onsite in Tel Aviv, Israel

Company

hirify.global is a leader in Behavioral Biometrics, leveraging machine learning to analyze digital behavior and combat fraud for the world's largest financial institutions.

What you will do

• Provide technical support and troubleshooting for customers within a 24/7 shift-based environment.
• Investigate and escalate priority issues by gathering and analyzing detailed technical information.
• Identify common trends and underlying system problems to improve product stability.
• Develop and maintain self-help documentation for customers and internal employees.
• Collaborate closely with developers and technical teams to resolve customer issues efficiently.
• Create software work-around solutions using scripting and customizations.

Requirements

• Currently pursuing a BSc degree in a technological field.
• Technical knowledge of SQL, Python, and JavaScript.
• English: B2 level (written and spoken) required.
• Proficiency with Microsoft Office tools.
• Availability to work a minimum of 3 shifts per week, including night shifts.

Nice to have

• Previous experience in information technology or a technical support role.
• Practical scripting or programming experience.
• Knowledge of customer service principles and practices.