6 дней назад
Student Safety Specialist (Content Reviewer) — Part-Time / On-Call
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Student Safety Specialist (Content Reviewer) (AI-powered student safety): Reviewing and acting on alerts involving potentially concerning online student activity with an accent on context analysis, urgent escalation, and client communication. Focus on identifying self-harm, violence, child sexual abuse material, and bullying, while handling sensitive content and informing school officials when immediate action is needed.
Location: Remote
Company
provides cloud-managed education technology for web filtering, student safety monitoring, classroom management, device management, and data analytics.
What you will do
- Monitor queues and review alerts flagging potentially concerning student activity.
- Analyze sensitive content, including self-harm, violence, child sexual abuse material, and bullying, to determine context and student intent.
- Identify harmful online behavior and communicate with clients about appropriate responses.
- Review escalated alerts and contact school officials by phone to prompt urgent action.
- Collaborate with Technical Support, Sales, and Customer Success to resolve client needs.
- Track emerging online threats, issues, and trends to inform solution development and team initiatives.
Requirements
- High school diploma.
- Strong oral and written communication, documentation, organizational, reasoning, and client service skills.
- Ability to objectively review and categorize offensive and highly sensitive material.
- Commitment to data privacy, confidentiality, and documented processes.
- Ability to remain calm under pressure and work effectively in a fast-paced environment.
- Availability for flexible shifts, including evenings, nights, weekends, and holidays.
Nice to have
- Crisis prevention, counseling, trust and safety, or similar experience.
- Current knowledge of social media trends and language.
Culture & Benefits
- Part-time, on-call work with flexible scheduling.
- Benefits and perks are designed to support employee wellbeing, with offerings varying by country.
- Mission-driven work focused on protecting students and supporting safe, engaged schools.
- serves education customers across 43 countries.
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