Customer Support

Location: On-site in London, United Kingdom

Salary: £50,000–£65,000 per year, plus significant equity

Company

hirify.global is a high-growth AI startup building a platform for intellectual property workflows, including invention harvesting, patent generation, litigation, and licensing.

What you will do

• Own the first response for inbound customer support tickets across email, in-app chat, and Slack Connect.
• Resolve login issues, browser problems, account configuration requests, product questions, and user walkthroughs.
• Triage complex issues to attorneys, AI engineers, or GTM owners with actionable context.
• Build the support playbook through help documentation, Loom walkthroughs, and self-service answers.
• Identify recurring customer patterns and feed insights into product priorities.
• Work with customer-facing attorneys and CSMs to deliver end-to-end customer support.

Requirements

• Demonstrated interest in customer experience through support, customer success, service delivery, startup, or side-project experience.
• Strong written communication and precise language.
• High agency and a builder mentality, with a tendency to solve issues rather than simply log them.
• Ability to maintain speed, accuracy, and appropriate tone under pressure.
• Ability to work on-site in London.

Nice to have

• Paralegal qualification or experience in a patent practice involving the USPTO, EPO, or UK.
• Computer science, engineering, or hard-science degree.
• Experience with Intercom, Zendesk, Linear, Pylon, or similar support tools.
• Familiarity with AI products, prompt design, or evaluation workflows.
• Ability to read stack traces, interpret browser console output, and quickly learn complex SaaS products.

Culture & Benefits

• Significant equity participation.
• Full visa sponsorship.
• Private medical insurance.
• Free meals.
• Opportunity to shape the first dedicated customer support function at a fast-growing AI company.