Customer Trust Analyst (Cybersecurity)

Location: Santa Clara, California, United States; primarily in-office

Annual base salary: $126,000–$189,000 USD. The role may also be eligible for incentive pay and/or equity.

Company

hirify.global is reshaping the data storage industry through technology and innovation.

What you will do

• Own customer security evaluations, including technical inquiries, questionnaires, audit requests, and enterprise due diligence.
• Manage and improve the customer-facing Trust Center and artifact portal containing SOC reports, ISO certifications, penetration test summaries, and security whitepapers.
• Translate technical architectures, security controls, and policies into clear business-oriented responses for enterprise customers.
• Coordinate evaluations with Sales, Legal, Product Management, Engineering, Compliance, and Security under tight deadlines.
• Build and automate reusable response libraries and trust operations to reduce questionnaire turnaround times.
• Analyze recurring security inquiries and audit feedback to improve processes and inform product and security priorities.

Requirements

• 2–5 years of experience in Customer Trust, GRC, Information Security, Security Assurance, Compliance, or a related field.
• Understanding of cybersecurity concepts, cloud security architectures, and enterprise security frameworks such as SOC 2, ISO/IEC 27001, NIST CSF, and GDPR.
• Ability to communicate technical controls, system architectures, and security policies clearly to enterprise security teams and executive stakeholders.
• Experience coordinating technical evaluations and projects with cross-functional teams.
• Strong analytical skills, attention to detail, and the ability to evaluate security questionnaires, contract terms, and compliance artifacts.
• Expected to work from the Santa Clara, California office, except during PTO, work travel, or other approved leave.

Nice to have

• Experience with generative AI applications or workflow automation solutions for trust operations.

Culture & Benefits

• Innovation-focused environment that values critical thinking and challenging work.
• Growth and development support with opportunities to contribute to meaningful technology.
• Collaborative team culture focused on shared success.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with Employee Resource Groups and inclusive leadership initiatives.

Hiring process

• Applications are accepted on an ongoing basis until the role is filled.
• Accommodation requests are available for all aspects of the hiring process.