2 месяца назад
Claims Fraud Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Claims Fraud Manager (Motor Insurance): Leading claims fraud investigators and intelligence analysts while setting investigation strategy, managing KPIs, and improving fraud detection across motor insurance claims with an accent on complex investigations, quality assurance, and regulatory compliance. Focus on coaching teams, strengthening fraud signals and alerts, and driving process and technology improvements that reduce investigation cycle time and improve customer experience.
Location: Hybrid in London, United Kingdom; attendance at the London office once every two weeks
Company
is a financial services company providing insurance and lending products, with a focus on making migration easier.
What you will do
- Lead, coach, and manage the performance and development of Claims Fraud Investigators and Intelligence Analysts.
- Act as the final escalation point for complex, high-value, and organised fraud investigations.
- Own Claims Fraud KPIs and develop the team’s investigation strategy.
- Run quality assurance reviews and use findings to improve consistency and decision-making.
- Own recruitment, onboarding, and development planning for the team.
- Partner with Product Owners and other teams to improve fraud detection, investigation processes, technology, and customer experience.
Requirements
- Experience leading a team and managing performance.
- Experience in motor claims fraud.
- Ability to use data, insight, and evidence to make decisions and set priorities.
- Ability to build capability through clear, actionable feedback and handle difficult conversations.
- Ability to drive process and strategy improvements with autonomy and urgency.
- Ability to ensure compliance with FCA requirements, Consumer Duty, vulnerable customer handling, and GDPR obligations.
Nice to have
- Experience in fraud intelligence.
Culture & Benefits
- Flexible hybrid work model with regular team collaboration in the London office.
- Bonus scheme designed to reward high performance.
- Private medical insurance with Vitality and mental health support with Oliva.
- Personal learning budget and two dedicated L&D days per year.
- Monthly flexible benefits budget, 25 days of holiday plus bank holidays, and four weeks of work from anywhere per year.
Hiring process
- 30-minute initial call with a Talent Acquisition Partner.
- 60-minute technical interview with two Senior Claims Managers, including a technical task.
- 60-minute culture interview with the Head of Claims and Third Party Operations.
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