TechBar Analyst (ServiceNow)

Location: Macquarie Park, New South Wales, Australia; in-person collaboration prioritized

Company

hirify.global is a global IT services company delivering technology solutions to private and public sector clients across 70 countries.

What you will do

• Provide front-line TechBar and end-user IT support with a strong customer service focus.
• Resolve incidents and service requests involving devices, mobility, collaboration tools, and meeting room technologies.
• Assist with device setup, provisioning, refresh, and lifecycle activities.
• Manage tickets in ServiceNow, maintaining accurate records and data integrity.
• Follow ITIL-aligned workflows, promote secure workplace practices, and collaborate with broader IT teams.
• Maintain a clean and professional TechBar environment.

Requirements

• Experience in end-user or TechBar support.
• Strong troubleshooting and customer service skills.
• Experience with Microsoft 365 and collaboration tools.
• Experience using ServiceNow or another ITSM tool.
• Understanding of device lifecycle management and basic ITIL principles.
• Clear communication, dependability, adaptability, and collaborative working style.

Culture & Benefits

• Work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, and individual work styles.
• Inclusive equal opportunity workplace with support for qualified candidates requiring reasonable accommodation.
• Professional environment focused on strong connections, community, and high-quality service.