3 дня назад
Senior Voice & Contact Center Engineer (3CX)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Voice & Contact Center Engineer (3CX): Managing and modernizing Nawy’s 3CX-based call center infrastructure with an accent on high availability, on-premise migration, and advanced contact center features. Focus on integrating telephony with CRM and customer service platforms, troubleshooting SIP and call quality issues, and building monitoring and disaster recovery capabilities.
Location: Cairo, Maadi, Egypt; hybrid
Company
operates a technology department requiring reliable, modern voice and contact center infrastructure.
What you will do
- Own and maintain the 3CX call center environment, ensuring stability, uptime, and performance.
- Lead the migration from outsourced telephony to an on-premise 3CX deployment with minimal disruption.
- Design and implement IVR, call routing, call recording, real-time dashboards, and other contact center capabilities.
- Monitor and troubleshoot call quality, system errors, and SIP trunk incidents.
- Integrate 3CX with CRM, ticketing, reporting, and customer service platforms.
- Establish monitoring, alerting, architecture documentation, and disaster recovery procedures while supporting internal stakeholders.
Requirements
- Proven experience managing 3CX or similar PBX platforms such as Asterisk or Cisco Call Manager.
- Strong knowledge of SIP, VoIP protocols, call routing, and telephony infrastructure.
- Hands-on experience with call center modernization, system migrations, and on-premise deployments.
- Understanding of telephony integrations with CRM or customer service platforms.
- Familiarity with QoS, NAT, firewalls, and other networking fundamentals affecting VoIP performance.
- Strong analytical, problem-solving, communication, and stakeholder management skills, with attention to availability and uptime.
Nice to have
- 3CX certification.
- Experience with contact center reporting tools and wallboards.
- Familiarity with workforce management or call analytics platforms.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →