Chargeback Specialist (Fintech)

Location: Barcelona, Spain; hybrid with three days per week in-office (Tuesday and Thursday plus one additional day of choice), with the option to request extra remote time.

Company

hirify.global is building a financial platform that enables users to pay, save, and invest.

What you will do

• Manage the full lifecycle of high-priority and complex disputes and chargebacks, including intake, investigation, evidence compilation, response drafting, and escalation.
• Analyze dispute and chargeback data to identify root causes, emerging patterns, process gaps, and prevention opportunities.
• Improve workflows, SLAs, and quality checks to increase win rates and reduce manual effort.
• Maintain expert knowledge of chargeback, consumer protection, and applicable regulatory requirements.
• Collaborate with FinCrime, Customer Support, Legal, and Product to prevent chargebacks upstream.
• Use and refine internal tools and reporting to monitor performance, quality, and risk metrics.

Requirements

• 3+ years of experience in chargeback management, payment operations, or risk operations within fintech, e-commerce, or financial services.
• Strong understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails.
• Strong knowledge of EU regulations and consumer protection.
• Advanced analytical skills, including trend identification and data-informed decision-making.
• High attention to detail, strong organization, independence, and the ability to work in a fast-paced environment.
• Ability to explain complex technical topics clearly to technical and non-technical audiences.

Culture & Benefits

• Private health insurance for employees and families, psychological support, and mental health workshops.
• Stock Option Plan and meal vouchers.
• Professional development programs, internal mobility, and language courses.
• Unlimited PTO, flexible working hours, and a hybrid working policy.
• Enhanced parental leave and additional leave for child sickness.
• Relocation support is available for employees moving countries.