Customer Support Operations Specialist

Location: In-office in Riga, Latvia, in the Jaunā Teika district

Salary: €2.2K–€3K per month

Company

hirify.global is a startup founded in 2022 developing a mobile-first, AI-powered procurement software platform.

What you will do

• Answer customer support tickets and guide users through product issues.
• Review, clean, and migrate customer datasets.
• Create product documentation and help customers adopt the platform.
• Report bugs and customer feedback to product and engineering teams.
• Interact with customer stakeholders to identify service improvements.
• Act as a responsive and diligent advisor to customer teams.

Requirements

• 2+ years of experience in data analysis or reporting.
• Problem-solving skills with strong attention to detail.
• Strong organizational skills and experience improving processes.
• Proficiency in Excel or Google Sheets for analyzing large datasets.
• Strong written and verbal communication skills.
• Adaptability, collaboration, and a self-starter mindset.

Culture & Benefits

• International, agile startup environment with short decision paths and rapid delivery.
• Health insurance and a competitive compensation and equity package.
• Commuter benefits covering public transport or office parking.
• In-office snacks and team lunches twice a week.
• Team events, happy hours, and celebrations, including annual travel to the San Francisco headquarters.