Assoc Manager, Client Services (Life Sciences)

Location: Taguig City, Philippines

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for life sciences and healthcare organizations.

What you will do

• Manage a team of meeting planners delivering Speaker Bureau programs for commercial clients.
• Set performance goals, coach direct reports, and promote effective communication, engagement, and results.
• Oversee planning workflows, client business rules, SLA deadlines, workload forecasting, and resource prioritization.
• Serve as the primary contact for customer service inquiries, research, incident response, root-cause analysis, and corrective actions.
• Maintain client SOPs and business rules in the planning platform.
• Triage issues between technology platforms and escalate them to support teams when needed.

Requirements

• At least 5 years of experience in the meetings industry.
• Strong experience in communication, prioritization, problem-solving, data analysis, and customer service.
• Ability to lead people or projects and manage changing business and client needs.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
• Ability to manage compliance requirements, service-level deadlines, and client-defined business rules.

Nice to have

• Life Sciences experience and knowledge of healthcare professional interaction regulations.
• Bachelor’s degree.
• Knowledge of SharePoint, Salesforce, Zoom, and Smartsheet.
• Previous experience leading teams or projects.

Culture & Benefits

• Work with in-person, hybrid, and virtual meetings and events.
• Collaborate with Customer Success, Product Support, client Core Teams, and technology support teams.
• Support a positive work environment focused on employee engagement, efficiency, quality, and customer experience.
• Full-time employment.