14 дней назад
Senior Service Delivery Consultant (FinTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Service Delivery Consultant (FinTech): Providing first-line technical and application support for SimCorp Dimension® and hosted solutions with an accent on client communication, service-level delivery, and operational support. Focus on setting up remote troubleshooting connections, resolving standard enquiries, and coordinating escalations with consultants and developers across APAC, EMEA, and North America shifts.
Location: Manila, Philippines; hybrid working with two days per week in the office. Shift hours may cover APAC, EMEA, or North America according to preference and business needs.
Company
operates in financial technology and provides SimCorp investment management software and hosted operational services for clients worldwide.
What you will do
- Serve as the first point of contact for clients using SimCorp Dimension® through support email and portal channels.
- Set up remote connections to enable consultants and developers to troubleshoot standard platform functionality.
- Apply existing solutions to less complex client enquiries and communicate resolutions professionally.
- Escalate complex enquiries to consultants and developers for further analysis and solution delivery.
- Provide operational and technical support for running SimCorp Dimension®.
- Coordinate with Service Delivery Associates and global support teams to maintain seamless service delivery.
Requirements
- Degree in IT, Computer Science, or a related IT field.
- At least 3 years of experience in client-facing customer, technical, or application support.
- Experience with Salesforce, ServiceNow, Jira, or another IT service management tool.
- Familiarity with Citrix, Azure, Oracle databases, basic Microsoft Windows administration, and Microsoft Office.
- Very good written and verbal English communication skills are required.
- Availability for weekend or public-holiday duty and assigned APAC, EMEA, or North America shift hours is required.
Nice to have
- Prior experience in IT services, banking, or a client support service role.
- Experience evaluating, prioritizing, and solving problems in a service-driven organization.
- Strong teamwork, time management, organization, and motivational skills.
Culture & Benefits
- Collaborative, customer-focused environment centered on skills development and client success.
- Work with global support, service delivery, consulting, and development teams.
- Continuous application processing with an estimated CV review time of three weeks.
- Manila Delivery Center certified as a Great Place to Work for the second consecutive year.
Hiring process
- Submit an application in English through the career site.
- Applications are processed continually, and candidate feedback is requested during the process.
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