Operations Manager (Fintech)

Location: Hybrid in London, with two days a week in the office and the rest remote.

Salary: £50,000–£60,000 per year, depending on experience.

Company

hirify.global is an AI-powered creator monetisation platform that helps creators connect with audiences and earn directly at scale.

What you will do

• Resolve urgent and ambiguous operational problems by establishing the facts and driving issues to closure.
• Manage operational relationships with payment, payout, verification, and risk providers.
• Reconcile provider records with internal systems and investigate discrepancies.
• Investigate fraud and risk issues with the fraud team and propose controls to close gaps.
• Support live incidents involving money or user safety, including analysis and follow-up.
• Create runbooks, process documentation, control documentation, and post-incident reviews.

Requirements

• Approximately 1–3 years of experience in operations, finance, consulting, analytics, support, or a startup environment requiring accuracy and independent thinking.
• Strong initiative, reliable follow-through, and the ability to work without constant direction.
• Comfort with numbers, data validation, and identifying discrepancies between sources.
• Clear written communication and intellectual honesty when separating verified facts from assumptions.
• Careful, organised decision-making under pressure.
• Direct management experience, payments, KYC, compliance, and SQL are not required on day one.

Nice to have

• Fintech or payments operations experience.
• Unconventional career experience with a clear connection to the role.

Culture & Benefits

• Direct coaching from the Chief Business Operations Officer and frequent feedback.
• Exposure to payments, risk, fraud, compliance, data, and user safety operations.
• Flexible working hours and high annual leave flexibility.
• Salary reviews every six months and support for upskilling and development costs.
• Travel and office budgets, WeWork access, and a benefits package including gym memberships and apps.
• AI-native product and working environment within a rapidly growing Series A company.