Consumer Relations Specialist

Location: San Diego, United States; hybrid home/office workplace

Salary: $57,382–$76,509 annual base pay, plus eligibility for an annual corporate bonus plan.

Company

hirify.global Electronics develops consumer electronics and technology solutions designed to enrich people's lives through creativity and innovation.

What you will do

• Resolve high-severity complaints and sensitive customer escalations while protecting brand reputation.
• Act as the primary contact for customers and internal stakeholders throughout the resolution process.
• De-escalate emotionally charged situations and issue refunds, hardware replacements, and other approved goodwill gestures.
• Coordinate consumer advocacy activities, including Canadian Legal Warranty and OPC claims processes.
• Monitor and respond to customer concerns from social media, community forums, retailer reviews, and app store reviews.
• Identify emerging trends, share Voice of the Customer insights, collect service data, and recommend updates to help-center and knowledge-base content.

Requirements

• 3+ years of experience in escalated support, consumer relations, or community management, preferably in consumer electronics or hardware.
• High School Diploma required; Bachelor's Degree preferred.
• Exceptional written communication skills with the ability to adapt tone for frustrated customers and executive communications.
• Ability to remain calm and professional under pressure and resolve customer disputes effectively.
• Familiarity with firmware updates, hardware returns, warranty logic, and explaining technical concepts clearly.
• Experience with Salesforce Service Cloud, Microsoft Office, and generative AI tools.

Culture & Benefits

• Inclusive environment focused on diversity, equity, and inclusion.
• Hybrid home/office work, monthly Free Fridays, and early Friday shutdowns during parts of the year.
• Healthcare benefits including medical, dental, and vision coverage.
• 401(k) with matching contributions, vacation, paid medical leave, and 80 hours of paid sick leave annually.
• Education assistance, student loan assistance, and up to twelve weeks of paid parental leave.