User Voice Program Manager (Spain)

Location: Madrid, Spain, with hybrid work and collaboration with the local team

Company

Canva is a design platform focused on helping users create, exchange ideas, and access localized support experiences at global scale.

What you will do

• Define Spain’s support strategy based on user insights and aligned with global User Voice processes.
• Execute the service strategy with local and global teams, influencing planning cycles and leading cross-functional implementation.
• Drive measurable improvements by reducing customer effort, increasing satisfaction, and opening support channels for Spanish users.
• Audit and improve help content, chatbot responses, and specialist communications to reflect Spanish styles, norms, and expectations.
• Advocate for Spanish user insights so feedback loops inform priorities, planning, and decision-making.
• Translate country priorities into support initiatives and global User Voice capabilities into outcomes for Spanish users.

Requirements

• Fluent Spanish and English, with strong communication, storytelling, and stakeholder-facing skills.
• Experience in customer experience, support operations, service design, or related strategic roles in technology or SaaS.
• Demonstrated success launching initiatives and building strategies from scratch with measurable impact.
• Strong problem-solving and decision-making skills in ambiguous, resource-constrained environments.
• Ability to work independently and collaborate across functions, cultures, and time zones.
• Ability to work from Madrid in a hybrid capacity.

Culture & Benefits

• Work with local and global teams across Canva’s User Voice and wider organization.
• Fast-paced environment with opportunities to define the role and solve previously unsolved problems.
• Interviews are conducted virtually.
• Reasonable interview-process adjustments are available upon request.

Hiring process

• Submit an application and resume in English.
• Include preferred pronouns and any reasonable adjustments needed during the interview process.
• Interviews are conducted virtually.