International Customer Service Agent

Location: Hybrid work in the Barcelona office, Spain

Salary: Approximately €18,500 gross per year

Company

hirify.global International provides virtual healthcare services, connecting patients with primary, mental health, and expert care.

What you will do

• Handle incoming requests from patients through calls, emails, applications, and other communication channels.
• Collect patient information, confirm service eligibility, and create cases in the system.
• Assign cases to medical teams and coordinate communications between physicians and patients.
• Help patients resolve incidents and follow up on open cases.
• Review quality feedback surveys and contact customers when additional information is needed.
• Escalate backlogs and cases requiring supervisor review while following internal protocols and policies.

Requirements

• Education in FPI or an intermediate-level training cycle.
• More than one year of experience in customer service or call-center work.
• High or native-level English.
• Strong computer skills.
• Communication skills, customer orientation, proactivity, and teamwork.
• Availability for a part-time schedule of 30 hours per week, Monday to Friday, from 12:00 to 18:00.

Nice to have

• Knowledge of additional languages.

Culture & Benefits

• Fixed-term employment contract.
• Hybrid work from the Barcelona office.
• Initial and ongoing development training.
• Opportunity for professional development in a leading virtual healthcare company.