IT Support Analyst

Location: On-site in São Paulo, Brazil

Company

hirify.global operates IT offices in Brazil and France, with the role supporting users in the São Paulo office.

What you will do

• Provide Level 1 and Level 2 IT support for Brazilian users and act as the first point of contact for requests in the São Paulo office.
• Resolve issues involving user licenses, access, laptops, software, networks, Wi-Fi, printers, meeting rooms, and other office equipment.
• Prepare and run IT onboarding and offboarding, including hardware, software, and access setup.
• Maintain hardware inventory and keep office IT equipment operational.
• Create and update support procedures, equipment documentation, and proof-of-concept records.
• Perform root cause analysis, develop workarounds and patches, and contribute to IT projects and the IT roadmap.

Requirements

• At least 2 years of experience in IT.
• Ability to work autonomously with IT support tickets and solve technical problems.
• Curiosity and willingness to test, learn, and understand technical topics in depth.
• Strong organization, precision, prioritization, and asset management skills.
• Professional English at B2/C1 level is mandatory.
• Ability to work on-site in São Paulo.

Culture & Benefits

• Collaboration with IT colleagues based in São Paulo and France.
• Regular interaction with key stakeholders to incorporate feedback into the project backlog.
• Work with laptop PC and Mac environments.
• Use of Google Workspace, Slack, Notion, and Siit.