Junior IT Support Analyst (Mac/Windows)

Location: São Paulo, Brazil — hybrid. On-call availability is required for off-hours requests.

Company

hirify.global develops and publishes mobile games, with more than 60 titles reaching players worldwide.

What you will do

• Manage support tickets, meet SLA requirements, resolve recurring issues, and maintain customer satisfaction.
• Onboard new employees by provisioning accounts, permissions, instructions, and devices.
• Provision, install, upgrade, and troubleshoot workstations, software licenses, and IT devices while maintaining accurate asset inventories.
• Support macOS and Windows workstations, iOS and Android devices, artist peripherals, remote connection tools, and production software including Adobe Creative Suite, Autodesk Suite, Unity, Unreal, Cursor, and Krea.
• Administer Google Workspace and access permissions across Jira, Confluence, Unity, Microsoft Entra, Okta, and related systems.
• Maintain office infrastructure, create technical documentation, and improve support processes through automation and collaboration with Corporate Technology squads.

Requirements

• Knowledge of macOS and Windows operating systems.
• Essential knowledge of Google Workspace applications.
• Completed degree or diploma in Network, Systems, or Computing.
• Experience with general computer systems administration and technical documentation.
• Excellent verbal and written communication, organizational skills, and availability to work in hybrid mode.
• Availability for on-call support outside regular working hours.

Nice to have

• Advanced English spoken and written.
• Corporate IT support experience and hands-on Mac and Windows hardware maintenance.
• ITIL, project management, or IT support courses and certifications.
• Knowledge of iOS, Android, Linux, computer networking, Jira Service Management, Google Workspace, Slack, Okta, and Atlassian tools.

Culture & Benefits

• Customer-oriented and proactive support culture.
• Fast-paced, dynamic environment with opportunities for continuous learning.
• Cross-functional collaboration with Corporate Technology teams and business stakeholders.
• Equal opportunity workplace with accommodations available during the recruiting process.