Team Lead - Partner Onboarding (Fintech)

Location: Onsite in the Riyadh offices, Saudi Arabia

Company

hirify.global is a Saudi fintech platform serving millions of users and partnering with global, regional, and small and medium-sized businesses across the GCC.

What you will do

• Lead, oversee, and assess Partner Onboarding and customer service representatives.
• Provide regular performance feedback, coaching, training, and development support.
• Assess AML/CFT risk factors and assign risk ratings for merchant onboarding.
• Record approvals, findings, and supporting evidence in Salesforce to maintain audit-ready records.
• Escalate high-risk or suspicious cases to Compliance for enhanced due diligence or SAR filing.
• Monitor regulatory changes, improve onboarding workflows, support audits, and report onboarding KPIs.

Requirements

• Bachelor’s or Master’s degree in business administration, management studies, or a related discipline.
• Up to 3 years of customer service or contact center experience, including at least 1 year as a supervisor or team lead.
• 1–3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a regulated financial institution in the UAE or KSA.
• Experience using Salesforce or a similar case-management tool, including documenting reviews and attaching evidence.
• Knowledge of trade license validation, UBO and shareholder analysis, risk-based onboarding, sanctions, PEP, and adverse-media screening.
• Familiarity with CBUAE, SAMA, and FATF requirements, audit support, regulatory examinations, and onboarding SLAs.

Nice to have

• ICA Certificate in KYC & CDD, CAMS, ACAMS, or an equivalent professional certification.

Culture & Benefits

• Work in a compliance-by-design environment focused on safe and efficient merchant onboarding.
• Collaborate daily with Commercial, Compliance, Product, and Risk teams.
• Contribute to process improvements, workflow automation, rules engines, and reporting dashboards.