Senior Staff Service Reliability and Operational Intelligence Engineer

Location: Santa Clara, California, United States; travel up to 25%. Access to export-controlled technology may require U.S. Person status, a license, or a confirmed license exception.

Salary: $187,945–$269,503 USD base compensation, plus bonus, equity, and benefits.

Company

hirify.global develops integrated quantum computing, networking, sensing, and security platforms delivered through major cloud providers and customer-site deployments.

What you will do

• Define the multi-year reliability and production-readiness strategy across development, pre-production, and production environments.
• Establish service ownership, New Service Introduction, observability, SLO, error-budget, and operational-readiness standards.
• Lead the architecture of shared observability platforms covering logs, metrics, traces, profiles, dashboards, alerting, synthetic monitoring, and telemetry governance.
• Command high-severity incidents, improve incident response and post-incident remediation, and drive systemic fixes for recurring failures.
• Lead capacity forecasting, performance testing, Kubernetes and cloud resource management, resilience exercises, disaster recovery, and validated failovers.
• Design AIOps and secure AI-agent workflows for event correlation, anomaly detection, autonomous triage, assisted remediation, and controlled self-healing.

Requirements

• 12+ years of production engineering, site reliability engineering, platform engineering, or cloud operations experience, including recent hands-on reliability work.
• Experience designing and operating large-scale, fault-tolerant systems on AWS or GCP, with deep knowledge of distributed systems, Kubernetes, networking, CI/CD, and production failure modes.
• Hands-on ownership of observability architecture, instrumentation, SLIs, SLOs, error budgets, and measurable reliability outcomes.
• Experience designing failure experiments, disaster-recovery exercises, service failovers, capacity strategies, and performance testing.
• Experience commanding SEV1 or SEV2 incidents and driving root causes through systemic remediation.
• Strong Python or Go software engineering, infrastructure-as-code, automation, architecture leadership, coaching, and cross-functional influence skills.

Nice to have

• Experience with AIOps, autonomous remediation, self-healing workflows, and governed AI agents integrated with operational platforms.
• Experience with Amazon Bedrock AgentCore or comparable agentic automation frameworks.
• Knowledge of FinOps, capacity optimization, telemetry cost management, global traffic management, progressive delivery, and follow-the-sun on-call models.

Culture & Benefits

• Autonomy-focused environment emphasizing productivity, respect, inclusion, and equal opportunity.
• Medical, dental, and vision coverage with matching 401(k).
• Unlimited paid time off, paid holidays, and parental/adoption leave.
• Legal insurance and a home technology stipend.