Account Director (B2B SaaS)

Location: Toronto, Canada

Salary: $100,000–$120,000 base salary per year, plus commission and bonus.

Company

hirify.global is a Series B SaaS startup that provides sales compensation management, planning, and optimization software for enterprise customers.

What you will do

• Own a portfolio of enterprise customers from go-live through adoption, value realization, retention, renewal, and expansion.
• Run quarterly business reviews using platform usage, rollout velocity, commission accuracy, dispute volume, and business outcomes to demonstrate value and establish next-quarter commitments.
• Build account success plans, monitor adoption signals, translate product releases into customer outcomes, and coach customers on sales performance management practices.
• Own renewals end to end, maintain risk registers, lead recovery plans for at-risk accounts, and manage contraction conversations.
• Identify and close expansion opportunities across business units, geographies, sales teams, modules, and adjacent use cases, including cross-selling Operator, Architect, and Prophet.
• Represent customer needs internally, maintain accurate CRM and customer success records, and collaborate with Sales, Finance, Marketing, Product, Engineering, and Customer Operations.

Requirements

• 5–8+ years of experience in account management, customer success, or strategic account leadership in a B2B SaaS environment.
• Demonstrated ownership of renewal numbers and expansion pipelines, including experience closing deals and executing account saves.
• Experience managing enterprise customers and complex stakeholder groups across Sales, RevOps, Finance, HR, and IT.
• Strong commercial judgment, executive communication, analytical fluency, spreadsheet skills, and familiarity with CRM and customer success platforms.
• Experience running executive business reviews and building data-driven value narratives and commercial cases.

Nice to have

• Experience in Sales Performance Management, Incentive Compensation Management, Sales Operations, RevOps, CPQ, CRM, FP&A, or sales planning.
• Hands-on knowledge of quota setting, crediting rules, accelerators, draws, SPIFFs, territory design, and compensation operations.
• Experience with managed-service or hybrid software-and-service offerings.
• Background in management consulting, sales effectiveness, or sales operations.

Culture & Benefits

• Employee stock ownership plan.
• Medical, dental, vision, disability, and life insurance coverage.
• Paid parental leave.
• $750 yearly training stipend for learning and development.
• Opportunities to grow as an individual contributor or people leader within a collaborative, customer-focused environment.