Senior Site Reliability Engineer (AI)

Location: Hybrid in San Francisco, California; R&D roles require two days per week in the San Francisco office.

Company

hirify.global builds an AI workflow automation platform for healthcare operators across hospitals, health systems, pharmacies, and payors.

What you will do

• Define and implement SLIs, SLOs, and error budgets for core services while owning uptime, latency, and availability targets.
• Operate production systems, improve on-call rotations, and lead incident triage, mitigation, resolution, and blameless postmortems.
• Design observability across metrics, logs, and distributed tracing using OpenTelemetry, Datadog, CloudWatch, Grafana, and Sentry.
• Analyze performance under load and optimize latency, throughput, and resource usage across AWS Lambda, ECS, Aurora Postgres, and ClickHouse.
• Build automation, incident-response tooling, deployment safeguards, CI/CD reliability checks, and capacity-planning tools.
• Partner with security and compliance teams on operational standards, audit readiness, and monitoring integration with SIEM workflows.

Requirements

• 5+ years of experience in Site Reliability Engineering, production infrastructure, or related roles.
• Hands-on experience operating and debugging distributed systems in production.
• Experience with observability tooling, incident response, on-call practices, and performance and reliability debugging.
• Experience defining and using SLOs, SLIs, and error budgets.
• Familiarity with AWS, serverless and container-based architectures, and Postgres or similar relational databases.
• Ability to write Python, Bash, or similar scripts for automation and tooling.

Nice to have

• Experience in high-growth or high-scale environments or regulated industries such as healthcare or fintech.
• Experience with ClickHouse, analytical systems at scale, chaos engineering, or load testing.
• Exposure to ML infrastructure or data platforms.

Culture & Benefits

• Mission-driven team focused on improving healthcare operations and patient outcomes.
• Flexible remote-first environment with meaningful office presence in San Francisco and New York.
• Medical, dental, and vision insurance with family participation.
• 401(k) plan with a company match and equity for full-time employees.
• Unlimited PTO, paid parental leave, wellness and commuter stipends, and a weekly lunch stipend.