Service Reliability Engineer

Location: Hybrid work at the Bogota office, Colombia; participation in on-call and follow-the-sun rotations is required.

Company

hirify.global is a global travel technology company developing platforms and systems that support airline operations and serve travelers worldwide.

What you will do

• Ensure high availability, scalability, resilience, and performance of mission-critical production systems.
• Manage incidents, problems, and changes using ITIL practices; conduct root cause analysis and drive issue resolution.
• Automate operational tasks, deployments, and recovery processes, including blue/green and canary deployment strategies.
• Build and improve monitoring, alerting, and observability across metrics, logs, and traces while tracking SLOs and SLAs.
• Operate cloud, on-premise, containerized, and distributed environments across Linux and/or Windows platforms.
• Troubleshoot microservices, APIs, databases, and multi-stack applications while documenting playbooks and mentoring junior engineers.

Requirements

• Experience as a Site Reliability Engineer or similar production engineering role; typically 3+ years, adaptable to seniority.
• Strong production operations, incident management, reliability engineering, and mission-critical systems experience.
• Experience with Linux and/or Windows Server, cloud platforms such as Azure, AWS, or GCP, and distributed systems.
• Knowledge of observability tools such as Grafana, Prometheus, ELK, or Splunk, plus CI/CD and automation tooling.
• Experience with Kubernetes or OpenShift, scripting or programming in Python, Shell, Go, or similar, and Ansible or comparable automation tools.
• Good communication skills in English and the ability to collaborate across globally distributed teams under production pressure.

Nice to have

• .NET and C# application debugging, runtime configuration, and IIS administration.
• Experience with Kafka, caching, messaging systems, and SQL or NoSQL databases.

Culture & Benefits

• Competitive remuneration with individual and company annual bonuses.
• Paid vacation and holidays, health insurance, equity, and other benefits.
• Professional development through online technical and soft-skills learning hubs.
• Diverse and inclusive workplace with a global culture and opportunities to support travel technology used by millions of travelers.

Hiring process

• Create a candidate profile, upload an English CV or resume, and apply through the official application process.
• The application process takes no longer than 10 minutes.