Customer Success Advisor (Cybersecurity)

Location: Remote in Taiwan

Salary: NT$2M–NT$2.5M estimated base salary per year, plus equity and commission.

Company

hirify.global provides cybersecurity and Zero Trust Segmentation solutions for ransomware and breach containment across hybrid multi-cloud environments.

What you will do

• Develop customer strategies for onboarding, adoption, optimization, and long-term value realization.
• Inspect adoption issues, monitor adoption health, and execute plans to improve customer outcomes.
• Manage renewal forecasting and execution while connecting adoption health to delivered value.
• Partner with Sales to identify expansion opportunities and improve net retention across the account portfolio.
• Build trusted-advisor relationships, define success with executive sponsors, and lead quarterly Executive Business Reviews.
• Coordinate Sales, Professional Services, Support, Product Management, Engineering, and other teams to resolve product gaps and deliver customer roadmaps.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or another related customer-facing role.
• Experience in cybersecurity or enterprise SaaS is preferred.
• Ability to build trust and communicate effectively with C-suite, VP, Director-level contacts, and platform users.
• Excellent verbal, written, and presentation communication skills.
• Detail-oriented, able to prioritize, and flexible in a changing environment.
• Bilingual proficiency in Mandarin Chinese and English is required to support local customers and partners.

Culture & Benefits

• Collaborative Customer Experience organization focused on measurable customer success.
• Benefits may include medical, dental, and vision coverage; health and dependent savings accounts; life and disability programs; and paid parental leave.
• Additional benefits may include wellness programs, retirement savings, equity opportunities, paid time off, paid holidays, and an employee incentive program.
• Offers include equity and commission in addition to the estimated base salary.