Scheduling Agent

Location: Kanata, Ontario, Canada (Hybrid)

Company

hirify.global provides customer experience measurement services and software products for multi-location brands across North America.

What you will do

• Source independent contractors to evaluate customer experiences at retail, grocery, take-out, and convenience stores.
• Support contractors throughout customer experience measurement programs.
• Use social media, AI tools, telephone, and video calls to communicate with contractors.
• Work within strict client deadlines and achieve scheduling and program completion goals.
• Help ensure measurement programs meet required quality standards and timelines.

Requirements

• Friendly, professional, and confident telephone and video-call communication.
• Strong organizational and problem-solving skills.
• Excellent spoken and written communication skills.
• Comfort using technology, including AI tools and social media.
• Outgoing, energetic, and results-oriented approach.

Nice to have

• Experience in a call center or busy retail environment.
• Experience in market research or customer experience evaluation.

Culture & Benefits

• Hybrid work arrangement in Kanata, Ontario.
• Equal employment opportunity and a commitment to a discrimination- and harassment-free workplace.
• Accommodation is available during the selection process for candidates with disabilities.