Customer Operations Executive, MyTutor

Location: Onsite at the London office on Old Street, with weekday shifts and typically one Saturday shift per month

Company

hirify.global is an EdTech company whose products include MyTutor, an online one-to-one tutoring platform.

What you will do

• Own customer contacts from start to finish across phone, live chat, and email.
• Support parents, pupils, tutors, and schools by providing clear, accurate, and empathetic resolutions.
• Manage service-level, customer-satisfaction, and productivity targets.
• Complete operational and compliance-related tasks accurately.
• Apply established processes, identify risks and inefficiencies, and raise unclear guidance.
• Collaborate with team leads and colleagues to manage workload and improve processes, documentation, and ways of working.

Requirements

• Bachelor’s degree.
• Strong written and verbal communication skills.
• Ability to solve problems and deliver positive customer outcomes.
• Ability to manage competing priorities and work effectively across multiple channels.
• High attention to detail when handling operational and compliance processes.
• Proactive attitude, willingness to learn, ownership of work, and openness to feedback.
• Enhanced DBS Disclosure check with children's barred list check required.

Nice to have

• Experience in a customer-facing or customer-adjacent role.
• Experience in a fast-paced service, operations, or marketplace environment.

Culture & Benefits

• Work from the London office with scheduled early, day, late, and weekend shifts.
• Typical shifts are 8am–5pm, 9am–6pm, 10am–7pm, and Saturday 9am–5pm depending on the schedule.
• Collaborative environment with open exchange of ideas.
• Commitment to safeguarding children, young people, and adults.
• Inclusive equal-opportunity workplace that values diverse backgrounds and experiences.