Analyst Jr, Complaints (MedTech)

Location: Tijuana, Baja California, Mexico

Company

hirify.global is a healthcare company focused on improving healthcare delivery and supporting its mission to save and sustain lives.

What you will do

• Evaluate, process, and investigate product complaints for Hill-Rom products.
• Manage complaint and potentially reportable event workflows in complaint-handling software.
• Document customer allegations, investigations, conclusions, and product malfunction risks accurately.
• Work independently and with cross-functional teams and sites to resolve complex issues.
• Close complaints within required timelines and support internal, notified body, third-party, and regulatory audits.
• Process complaints across one or two product lines or segment codes after receiving appropriate training.

Requirements

• Recently graduated or currently studying toward a Bachelor's or Associate's degree.
• Strong written and verbal communication, interpersonal, analytical, and organizational skills.
• Ability to analyze data, define problems, establish facts, and draw conclusions.
• Ability to manage deadlines, multiple projects, frequent changes, and unexpected events accurately.
• Attention to detail and ability to work independently as part of a team.
• Intermediate oral and written English is required.

Nice to have

• Technical or service-area work experience.
• Experience resolving issues for internal or external customers.
• Familiarity with TrackWise software.
• Proficiency with Microsoft Word, Excel, or equivalent software.

Culture & Benefits

• Work in a culture centered on courage, trust, collaboration, ownership, and accountability.
• Support post-market surveillance and healthcare product quality.
• Reasonable accommodations are available during the application and interview process.
• hirify.global is an equal opportunity employer.