Cybersecurity Major Incident Manager

Location: On-site in Philadelphia, Pennsylvania, United States

Company

hirify.global is a Fortune 30 global media and technology company providing connectivity, platforms, content, and customer experiences.

What you will do

• Lead cybersecurity incident response support and coordination across regions with 24x7 operational coverage.
• Build and maintain the CSOC incident management operating model, including staffing, escalation paths, runbooks, and surge support.
• Manage and develop distributed Incident Coordinators and Incident Managers across regions.
• Coordinate high-severity incidents with technical teams, business stakeholders, Legal, Privacy, and Communications.
• Own incident closure quality, including root cause analysis, remediation, evidence, documentation, and audit readiness.
• Lead after-action reviews, cybersecurity action plans, operational metrics, reporting, and continuous improvement.

Requirements

• 7+ years of experience in cybersecurity operations, incident response support, or CSOC leadership.
• Experience leading global or distributed teams across multiple regions or time zones.
• Strong understanding of incident response lifecycle, coordination, and post-incident analysis.
• Experience managing cross-functional teams during high-severity incidents.
• Strong communication and stakeholder management skills.
• Bachelor's degree preferred, with relevant coursework or equivalent professional experience also considered.

Nice to have

• Experience with incident management or workflow platforms.
• Familiarity with after-action review frameworks and operational governance.
• Knowledge of U.S. and international regulatory environments.
• Experience operating in a 24x7 or follow-the-sun model.

Culture & Benefits

• On-site collaboration is generally preferred unless the team is designated as virtual.
• Benefits and support options address physical, financial, and emotional well-being.
• Work in a global, distributed cybersecurity operating model.