updated 8 days ago
VIP Account Manager (iGaming)
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
VIP Account Manager (iGaming): Managing and growing relationships with high-value players through personalized communication, support, bonus offers, and retention activities with an accent on VIP relationship management, player reactivation, and responsible gaming. Focus on analyzing deposits, bets, win/loss, frequency, and average bet size, handling sensitive player situations, and coordinating with support, loyalty, anti-fraud, and payments teams.
Location: Remote from Poland or Ukraine; rotating shifts of 15:00–00:00, 11:00–20:00, or 08:00–17:00, working 5 days on and 2 days off.
Company
is a talent partner that helps selected brands attract and integrate exceptional professionals.
What you will do
- Manage an assigned portfolio of VIP players and build long-term client relationships.
- Provide personalized communication and support through LiveChat, email, Telegram, WhatsApp, and phone calls.
- Reactivate dormant players and improve retention and engagement among active VIP clients.
- Offer personalized bonuses and reload promotions within the approved VIP matrix.
- Analyze player activity, including deposits, bets, win/loss, frequency, and average bet size.
- Handle major wins and losses, identify risky or problematic behavior, escalate cases, and coordinate with support, loyalty, anti-fraud, and payments teams.
Requirements
- At least 1 year of experience as a VIP Manager, VIP Support Specialist, or Customer Retention Specialist in iGaming, betting, or crypto.
- Experience communicating one-on-one with VIP clients through chats or messengers.
- Strong objection-handling, retention, written, and verbal communication skills.
- Understanding of bonus mechanics and key metrics such as Deposit, GGR, LTV, Retention, and Hold.
- Proficiency with Telegram, WhatsApp, LiveChat, and CRM systems.
- English at B2+ level and fluent Ukrainian are required.
Culture & Benefits
- Flexible payment options and tax assistance with local setup guidance.
- Holiday, birthday, and work milestone bonuses.
- Courses and certifications covered, with opportunities for career growth.
- Benefit cafeteria including sports, language courses, and therapy sessions.
- Online and offline team-building events and industry conferences.
- New laptops, monitors, headphones, and other essential equipment provided.
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