Senior Service Delivery Manager (Payments)

Location: Bucharest, Romania; hybrid

Company

hirify.global operates in the global payments technology industry and provides payment services for international customers.

What you will do

• Act as the first point of contact for local and global product lines on service delivery topics.
• Analyze demand, define service requirements, and establish operating agreements, processes, and service levels with the business.
• Monitor service implementation, including planning, configuration, testing, production readiness, and promotion of new IT items or software components to production.
• Coordinate operational teams during incidents, restore services, resolve short-term issues, and manage mid-term problem resolution.
• Assess SLA and OLA impacts, define improvement plans, manage change and release processes, and safeguard service quality, availability, and continuity.
• Manage capacity planning, identify new service opportunities, and control production service costs.

Requirements

• Graduate degree in informatics, a related discipline, or comparable proficiency.
• Experience-dependent SDM-level seniority and a broad technical background across networks, systems engineering, or database administration.
• Ability to collaborate with multidisciplinary teams internationally and work effectively across cultural differences.
• Customer focus, strong planning and organization skills, initiative, decisiveness, and resilience under tight deadlines.
• Knowledge of IT standards such as PCI DSS, ISO standards, and ISAE 3402.
• French spoken and written is mandatory; the main clients are major French banks.

Nice to have

• Knowledge of payment services.

Culture & Benefits

• Hybrid working policy with work-from-home options and flexible working hours.
• Private medical services.
• 21 vacation days per year.
• Christmas and Easter holiday gift vouchers.
• Referral bonuses and full access to the Learning platform.
• International environment with extensive training and professional development opportunities.