Support & Operations Analyst (Fintech)

Location: Mexico City, Mexico; hybrid

Compensation: Best-in-class compensation, including equity.

Company

hirify.global is a fintech company building technology for consumer credit products, including loans, credit cards, and car finance.

What you will do

• Own daily card-operations queues, including blocked accounts, failed deliveries, payment reconciliation, and stalled applications.
• Resolve customer cases end to end, including the operational or backend actions required to fix them.
• Investigate customer records, dashboards, internal tools, and system timelines to identify root causes.
• Detect fraud signals, broken flows, and provider failures, then escalate issues with supporting evidence and hypotheses.
• Use and improve AI assistants, agents, prompts, macros, and knowledge sources while deciding which work should be automated.
• Track recurring customer problems, write runbooks and help articles, and share data-driven insights with Product, Risk, and Engineering.

Requirements

• Excellent written Spanish and working English are required.
• Analytical curiosity and the ability to investigate why operational issues occurred.
• Comfort with spreadsheets, dashboards, internal admin panels, API responses, and log files.
• Hands-on experience using AI tools such as ChatGPT, Claude, Copilot, n8n, or similar, including checking and improving their output.
• Ability to work independently, handle ambiguity, and manage shifting priorities.
• Care and precision when handling customers' money and personal data.

Nice to have

• Experience in fintech, banking, lending, or payments operations.
• Basic SQL, scripting, Python notebooks, or workflow automation experience.
• Experience owning a support or operations process.
• Background in a fast-growing startup or founding-team environment.

Culture & Benefits

• Early-stage local team launching a credit card product in Mexico.
• Option to work from home on Mondays and Fridays; other weekdays are office-based.
• Private health insurance.
• Fresh lunches prepared in the office Tuesday through Thursday.
• Compensation includes equity.