Carrier Support Specialist (Arabic)

Location: Baku; option to work remotely, in a hybrid format, or from an office.

Salary: €800–€1,200 net per month. During the 3-month probationary period: €4.50/hour net plus KPI of up to €400; afterward: €5.00/hour plus KPI.

Company

GetTransfer.com is an international transfer booking service providing access to more than 200,000 vehicles across 180 countries.

What you will do

• Handle carrier complaints forwarded by the support department.
• Investigate service breaches, communicate with carriers, provide guidance, and give feedback on future cooperation.
• Answer carrier enquiries through online chat and incoming calls.
• Help carrier partners set up accounts, activate them, and submit quotes.
• Identify why carriers have stopped submitting quotes and encourage them to resume using the service.

Requirements

• At least 1 year of experience in customer or partner support.
• Experience in customer service, travel, hospitality, logistics, taxi services, or another high-volume enquiry environment.
• Advanced or higher proficiency in Arabic and English.
• Strong written communication skills.
• Spoken Russian is an advantage.

Culture & Benefits

• Full-time schedule with a 5-day working week.
• International Service Agreement with fully digital document management and a choice of payment currency.
• Annual paid leave, paid sick leave, and additional days off.
• Induction, onboarding, training, language classes, and access to the Litres corporate library.
• Career progression, corporate discounts, international events, and team-building activities.