2 дня назад
Senior Associate, HR Services
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Associate, HR Services (HR Operations): Delivering HR operations and case management for Poland and Ukraine, including employee data maintenance, personnel documentation, lifecycle transactions, and payroll-related support with an accent on data accuracy, compliance, and SLA-based service delivery. Focus on resolving high-volume HR cases, coordinating with Payroll and HR stakeholders, and improving processes through standardization, knowledge management, and automation.
Location: Budapest, Hungary
Company
operates and modernizes mission-critical technology systems for leading businesses, using AI-powered insight to support smarter decisions and innovation.
What you will do
- Deliver HR operations and case management services for Poland and Ukraine.
- Manage employee and manager inquiries through My and HR ticketing systems, ensuring end-to-end resolution within SLAs.
- Maintain employee data, process employment documentation, and execute employee lifecycle transactions.
- Support payroll-related processes and issue resolution, including activities connected with ADP in Poland.
- Coordinate with Payroll, HR Business Partners, and Tier 2 and Tier 3 teams on dependencies and escalations.
- Identify recurring issues, standardize processes, improve knowledge-base content, and increase HR service delivery efficiency.
Requirements
- Experience in HR Operations or HR Services, including personnel administration and operational HR delivery.
- Understanding of employee lifecycle processes, HR data management, and document handling.
- Experience in high-volume operational environments with a strong focus on accuracy and compliance.
- Experience with HR case management and ticketing systems such as ServiceNow, My, or similar tools.
- Ability to manage cases and operational tasks independently while meeting SLA and quality requirements.
- Fluency in English and Polish, both written and spoken.
Nice to have
- Experience supporting HR operations in Poland or Ukraine.
- Experience with payroll processes or payroll vendors; ADP experience is an advantage.
- Familiarity with Workday or other HR master data systems.
- Experience with process transitions, payroll implementations, operational stabilization, knowledge bases, or continuous improvement.
- Advanced Excel skills and experience with Power BI, Power Automate, or similar tools.
Culture & Benefits
- Flexible, supportive, and hybrid-friendly work culture.
- Programs supporting financial, mental, physical, and social well-being.
- Personalized career development goals, continuous feedback, coaching, and hands-on learning.
- Access to certification and learning opportunities from Microsoft, Google, and Amazon.
- Inclusive culture focused on belonging, empathy, continuous learning, and shared success.
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