RMA Specialist (Hardware)

Location: Manila, Philippines; hybrid work model

Company

hirify.global develops technology and collaborative tools for creators producing film, television, news, sports, music, and live entertainment.

What you will do

• Generate accurate RMAs and customer cases in Salesforce in coordination with the Customer Care technical team.
• Coordinate with operations on inventory levels, equipment availability, component selection, fulfillment, repairs, and replacements.
• Maintain accurate RMA and case records and ensure inbound and outbound reverse logistics cycles are completed properly.
• Communicate RMA status to stakeholders, customers, and internal teams, and report failure trends.
• Create hardware knowledge assets and provide basic RMA training to Customer Care personnel.
• Suggest improvements to RMA processes and procedures and become an RMA expert within the Customer Care team after six months.

Requirements

• At least two years of customer service experience, preferably handling returns of technology products.
• Good written and verbal English communication skills.
• Excellent attention to detail and strong organizational skills.
• Strong interpersonal skills, curiosity, and the ability to learn quickly.
• Passion for hardware, technology, customer service, and accurate process execution.

Nice to have

• Experience with hardware returns, replacements, or related fields.
• Knowledge of hirify.global hardware down to the component level.
• Familiarity with spares inventory systems.

Culture & Benefits

• Hybrid work model supporting work-life balance.
• Collaborative environment focused on innovation and professional growth.
• Development programs, mentoring, and career advancement support.
• Health and life insurance, referral rewards, and generous leave policies.
• Inclusive and equal-opportunity workplace.