Customer Experience Associate (Swedish)

Customer Experience Associate Swedish

Company

IG

Conditions

3 days ago Salary: 8K PLNKraków - Poland Hybrid Full Time Customer Support Jobs by IG

IG IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy. Company intelligence Distributed About IG IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading. View jobs by IG

Skills

Communication Customer Service English Financial Market Intercom Numeracy Problem Solving Swedish Trading

Candidate Availability

Kraków · Required Poland · Required Hybrid · Required Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will provide digital-first support through Intercom for queries about products, markets, and platforms. You will own customer interactions, aim for first-time resolution, escalate complex issues when needed, meet productivity and quality targets, and improve support processes and documentation.

Requirements

• Fluency in written and verbal English and Swedish
• Proven customer service experience
• Ability to handle complex and sensitive customer issues
• Communication skills across digital and phone channels
• Numerical aptitude and attention to detail
• Ability to learn financial products and trading concepts
• Interest in financial markets and trading
• Experience with financial products, derivatives, or trading platforms is desirable
• Experience in a fast-paced, target-driven environment is desirable

Responsibilities

• Deliver digital-first support through Intercom
• Resolve customer queries about products, markets, and platforms
• Achieve productivity, quality, and customer-satisfaction targets
• Collaborate with operations colleagues to resolve issues quickly
• Escalate queries to senior colleagues when appropriate
• Own each customer interaction and seek first-time resolution
• Advocate for customer-experience process improvements
• Contribute to training materials and process documentation

Benefits

• Hybrid working
• Home office equipment reimbursement
• Performance-related annual bonus
• Private medical cover for you and your family or partner
• Multikafeteria system
• Life insurance
• Employee resource networks with an annual events and projects budget
• Employee Assistance Programme
• Social events
• Three additional days off per year for your birthday and voluntary work

Показать контакты