Principal DevOps Lead (Observability)

Location: Fully remote, with the option to work flexibly from anywhere; offices in Berlin and Mannheim, Germany.

Company

hirify.global provides an enterprise Conversational Cloud platform that uses conversational AI, analytics, and safety tools to support customer interactions.

What you will do

• Lead the design, implementation, operation, and continuous improvement of observability platforms for logs, metrics, traces, alerting, and synthetic monitoring.
• Own and optimize high-volume telemetry pipelines using Filebeat, Kafka, Logstash, Elastic Cloud, Prometheus, OpenTelemetry, Grafana Labs, Zabbix, and Anodot.
• Build and maintain scalable Kubernetes-based observability services with Helm, CI/CD, GCP, GKE, and Docker.
• Define observability standards, dashboards, alerting frameworks, best practices, and onboarding resources for engineering users.
• Design and develop an end-to-end synthetic monitoring platform running daily tests on GCP Spot VMs.
• Provide technical leadership and mentorship while collaborating with DevOps, SRE, Engineering, NOC, Security, and vendor teams.

Requirements

• 5+ years of experience in software engineering, DevOps, SRE, or a related discipline.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Strong experience with Kubernetes, Docker, observability platforms, Grafana Labs, Zabbix, Fluentd, ELK, Kafka, and Prometheus.
• Experience with Infrastructure as Code tools such as Terraform, Ansible, or CloudFormation.
• Experience with GCP, AWS, or Azure and with designing and operating highly available, scalable, production-grade systems.
• Strong programming or scripting skills in Go, Java, JavaScript, or Python, plus CI/CD and cloud-native development experience.

Nice to have

• Experience with OpenTelemetry Collector and Grafana Agent.
• Strong problem-solving, communication, and collaboration skills with the ability to influence technical direction.

Culture & Benefits

• Remote-first model with flexible working and no defined working-hour boundaries.
• Permanent employees receive a deferred pension scheme with a 20% company contribution, ESPP, and an annual performance-based bonus.
• Internet and mobile reimbursement, professional development resources, flexible paid time off, and paid public holidays.
• 33 days of personal time off, including 28 vacation days and 5 care days.
• Volunteering days and monthly connection events at the office.
• Inclusive equal-opportunity workplace with reasonable accommodations for applicants and employees with disabilities.