Customer Support Advocate (German)

Location: Remote Poland; valid authorization to work in Poland is required.

Salary: 92,000 PLN gross annually as base pay, excluding bonus and benefits.

Company

hirify.global is a marketplace platform connecting customers with Taskers for home services such as furniture assembly, handyman work, and moving assistance.

What you will do

• Support clients, Taskers, and partners through personalized, caring, and customer-focused interactions.
• Identify customer needs and use direct feedback to improve satisfaction.
• Analyze inquiry and behavior trends to anticipate customer needs.
• Investigate complex concerns and provide effective, proactive resolutions.
• Communicate rapidly and clearly through written and verbal channels.

Requirements

• Fluency in English and German is required.
• At least one year of experience in a customer service role.
• Exceptional problem-solving skills and the ability to resolve complex issues.
• Strong ownership, disciplined curiosity, and a solutions-focused approach.
• Empathetic, detail-oriented communication focused on high-quality service.
• Proof of legal work eligibility in Poland and compliance with current Polish immigration regulations.

Culture & Benefits

• Flexible remote work with regular opportunities for in-person connection.
• Inclusive, collaborative, pragmatic, and fast-paced working environment.
• Flexible paid time off and two company-wide closure weeks.
• Product, wellness, productivity, and education stipends.
• IKEA discounts, reproductive health support, and country-specific benefits.