Sr. Customer Success Manager

Location: Based in the Sydney, Australia office; willingness to travel to customer locations is required.

Company

hirify.global is an AI platform for customer experience that uses voice and digital conversations to help organizations resolve customer issues, improve operations, and gain actionable insights.

What you will do

• Lead post-sales activities and build strong relationships with enterprise customers throughout their hirify.global journey.
• Drive customer adoption, training, best practices, and measurable return on investment.
• Conduct business reviews and status calls, aligning goals and communicating performance insights.
• Develop deep product expertise and connect hirify.global capabilities to customer business needs.
• Manage escalations by documenting issues, facilitating status meetings, and coordinating cross-functional resolution.

Requirements

• 8+ years of customer success experience in a SaaS company.
• Experience and general knowledge of telecommunications and contact center environments, including UCaaS and CCaaS.
• Experience working with large enterprise customers and influencing C-level executives.
• Strong presentation, meeting facilitation, written communication, organization, and time-management skills.
• Strong analytical and problem-solving abilities, with the capacity to influence internal and customer resources.
• Ability to collaborate across departments and willingness to travel to customer locations.

Nice to have

• Experience working in a dynamic startup environment.

Culture & Benefits

• Work on AI-powered products transforming business communications.
• Access to AI tools designed to amplify employee impact.
• Competitive salary and comprehensive benefits.
• Training programs and opportunities for professional growth.
• Inclusive offices designed to support collaboration and connection.