Associate Customer Engagement Manager

Location: Ukraine

Company

hirify.global is a custom software development company providing software engineering, QA, R&D, design, technology consulting, and dedicated team services.

What you will do

• Support Customer Engagement Managers throughout the pre-sales process.
• Coordinate, validate, and consolidate information for customer-facing materials.
• Prepare RFI responses, proposals, presentations, reports, references, and case studies.
• Collaborate with Business Development, Delivery teams, and subject matter experts to gather business and technical information.
• Maintain and improve the SharePoint-based pre-sales knowledge repository.
• Support multiple pre-sales engagements and improve internal pre-sales practices using AI-enabled tools.

Requirements

• At least 1 year of experience in sales, business development, pre-sales, sales support, account management, or another relevant client-facing role.
• Strong communication, stakeholder management, organization, and attention to detail.
• Ability to coordinate multiple stakeholders, manage competing priorities, and work cross-functionally.
• Experience preparing presentations, proposals, reports, or other customer-facing materials.
• Upper-Intermediate or higher English, written and spoken.

Nice to have

• Experience in an IT services or software development company.
• Exposure to RFI/RFP or proposal preparation.
• Understanding of software development and delivery processes.
• Experience with international customers or SharePoint and other knowledge management tools.
• Hands-on experience using AI tools for research, content preparation, or productivity.

Culture & Benefits

• Close cooperation with customers.
• Challenging tasks and competence development.
• Work with a team of professionals.
• Dynamic environment with a low level of bureaucracy.