Customer Success Manager (FinTech)

TL;DR

Customer Success Manager (FinTech): Managing the full customer lifecycle for hirify.global’s B2B SaaS accounts, from onboarding and implementation to adoption, retention, and satisfaction, with an accent on strategic advising, account expansion, and customer journey optimization. Focus on solving complex customer issues, forecasting business needs, and driving functional integration between hirify.global and clients’ ERP systems.

Location: Dubai, United Arab Emirates

Company

hirify.global provides FinTech solutions for expense management and related business operations.

What you will do

• Own day-to-day relationships with assigned B2B customers and build trusted partnerships.
• Lead customer onboarding, implementation, training, adoption, retention, and satisfaction initiatives.
• Review customer journeys, resolve issues proactively, and recommend product solutions.
• Identify account expansion opportunities and support revenue growth through healthy customer relationships.
• Collaborate with Customer Service, Product, Support, Sales, and external stakeholders to achieve targets.
• Drive functional integration between hirify.global and clients’ ERP systems while maintaining customer success metrics.

Requirements

• 6+ years of experience in B2B SaaS customer success, account management, product management, or strategic consulting.
• Strong verbal and written communication, strategic planning, and project management skills.
• Demonstrated experience and interest in FinTech, accounting software, and expense management systems.
• Experience with customer success software, CRM software, Microsoft Office, and Google Workspace.
• Strong relationship management skills and a proactive, can-do approach to challenges.

Nice to have

• Bachelor’s or postgraduate degree in business or a related field.

Culture & Benefits

• Work with a high-performing, customer-centric commercial team.
• Collaborate closely with Customer Service, Product, Support, and Sales.
• Operate in a role focused on proactive customer advocacy, innovation, and measurable business outcomes.