Account Manager (AdTech)

Location: Warsaw, Poland; flexible cooperation in terms of location.

Company

hirify.global is a performance demand-side platform using proprietary Deep Learning AI algorithms and AdTech solutions to help brands improve conversion, customer acquisition, and long-term demand.

What you will do

• Manage and scale a portfolio of 200–300+ clients through segmentation, prioritization, and proactive engagement.
• Monitor portfolio health, identify churn-risk signals, retain clients, and reactivate paused accounts.
• Recommend budget and campaign optimization changes based on performance data to drive commercial growth.
• Provide strategic support to top-tier clients and develop automated communication for the broader customer base.
• Gather customer feedback, identify case-study opportunities, and collaborate with marketing and product teams.
• Resolve daily client inquiries and escalate complex technical or integration issues.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Portfolio Management.
• Experience in a SaaS, technology company, or fast-growing startup environment.
• Experience managing a large client portfolio, ideally 100+ accounts, including onboarding, retention, and expansion.
• Strong analytical and data-driven mindset focused on churn, retention, and upsell metrics.
• Practical knowledge of CRM tools and automation workflows, plus a proactive approach to using AI tools.
• Fluency in English and Polish at minimum B2/C1 level is required.

Culture & Benefits

• B2B contract or Contract of Mandate.
• Flexible cooperation in terms of location.
• International environment within a fast-growing online advertising and AdTech segment.
• Opportunity to collaborate with an award-winning organization operating across 90+ markets.