Mid-Level to Senior Business Support Specialist (Banking Applications)

Location: Remote from Portugal; candidates must already have the legal right to work in the European Union.

Company

hirify.global provides technology and business services for clients in the financial services industry.

What you will do

• Provide primary L1/L2 support for business users of critical banking applications.
• Analyze logs, review source code, troubleshoot incidents, and coordinate resolutions with technical and business stakeholders.
• Monitor application performance and availability while managing incidents against agreed SLAs.
• Document incidents, resolutions, and workarounds in the knowledge base.
• Identify recurring issues and escalate them to prevent future disruptions.
• Support testing, patching, and deployment activities within change management processes.

Requirements

• At least 3 years of experience in L1/L2 application support, preferably in financial services or a regulated environment.
• Strong troubleshooting skills and the ability to diagnose complex issues under pressure.
• Strong SQL proficiency and foundational knowledge of object-oriented programming.
• Degree in Computer Science, Information Systems, Finance, or a related field.
• Fluent English at B2 level or above.
• Existing legal right to work in the European Union.

Nice to have

• Knowledge of payments, settlements, trade finance, or risk management.
• Familiarity with ITIL incident, problem, and change management practices.
• Experience with ServiceNow or Jira Service Management.
• Exposure to Splunk, Dynatrace, or scripting for automation.

Culture & Benefits

• Remote work model from Portugal.
• Work on core banking systems where innovation is combined with operational stability.
• Opportunity to contribute to continuous improvement in financial technology.
• CV submission in English is preferred.