Credit Investigation Supervisor

TL;DR

Credit Investigation Supervisor (Credit Risk/Lending): Overseeing credit investigation operations and validating applicant, financial, employment, business, and collateral information with an accent on accuracy, compliance, productivity, and sound lending decisions. Focus on supervising investigators, strengthening quality controls, improving risk-management processes, and maintaining reliable investigations under service-level requirements.

Location: Hybrid in Taguig, National Capital Region, Philippines

Company

hirify.global operates in the lending and financial services sector, with a focus on credit investigation and risk management.

What you will do

• Supervise daily credit investigation operations and assign cases according to service-level agreements.
• Review and validate investigation reports covering personal, employment, business, financial, and collateral information.
• Monitor quality, productivity, and compliance, implementing corrective actions when required.
• Coach, mentor, and evaluate investigators while identifying training and development needs.
• Prepare operational reports, dashboards, and quality metrics for management.
• Support audits and recommend improvements to credit risk, operational efficiency, and customer service processes.

Requirements

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• At least 3–5 years of experience in credit investigation, credit analysis, banking, or financial services.
• At least 1–2 years of supervisory or team leadership experience.
• Strong knowledge of credit investigation methodologies, lending practices, and credit risk assessment.
• Familiarity with credit bureau systems, loan origination platforms, and fraud detection processes.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

Nice to have

• Experience reviewing consumer, commercial, or SME loan applications.

Culture & Benefits

• Hybrid work arrangement in Taguig.
• Opportunities to coach and develop a credit investigation team.
• Work involving credit risk controls, regulatory compliance, data privacy, and audit support.