Client Services Administrator (Shareholder Communications) - Contract (Hybrid)

Location: Edgewood, New York, United States; hybrid schedule with 2 days in the office and 3 days from home.

Salary: $20.00–$22.00 per hour; temporary contract expected to last approximately 12 months, with the possibility of becoming permanent.

Company

hirify.global provides financial technology and shareholder communications services.

What you will do

• Answer written and email inquiries from shareholders and clients.
• Perform account maintenance updates, including 1099, W8, and W9 updates.
• Research transfer rejects, lost certificate applications, corporate actions, replacement checks, and status follow-ups.
• Investigate correspondence cases, identify root causes, and document solutions.
• Draft responses to inquiries and escalated or critical issues on behalf of management.
• Recommend improvements to forms and operational processes while following SEC and STA guidelines.

Requirements

• Strong attention to detail, organization, follow-up, multitasking, and time management skills.
• Solid writing skills and willingness to submit a writing sample.
• Ability to interpret requests, think critically, identify errors, and perform quality-control reviews.
• General typing and computer skills with Microsoft Word, Excel, Outlook, and Internet Explorer.
• Ability to collaborate with multiple people and groups to create accurate shareholder responses.
• A bachelor's degree is preferred but not required.

Culture & Benefits

• Collaborative, engaging, and inclusive work environment.
• Hybrid work arrangement with three days from home each week.
• Commitment to privacy, accuracy, speed, dependability, and regulatory compliance.
• Workplace focused on inclusion, psychological safety, and respect for individual perspectives.
• AI-based tools may support application review, with final employment decisions subject to human review.