Analyst, Measurement Success, AUS (Bilingual Japanese/English Required)

Location: Sydney, NSW, Australia. Occasional travel for team events and client meetings may be required.

Company

A global research technology company providing a programmatic platform for survey-based insights and digital advertising measurement.

What you will do

• Manage and execute digital advertising effectiveness and brand lift research projects across multiple client engagements.
• Lead written and verbal client communication in English and Japanese, including reporting discussions, training, troubleshooting, and live meetings.
• Explain measurement methodology, product features, limitations, and best practices in clear, client-friendly language.
• Train customers in advertising and media industries on cross-platform campaign measurement software.
• Coordinate tasks across concurrent projects, maintain delivery quality, and resolve project challenges with limited supervision.
• Analyze data from proprietary software, Excel, Qualtrics, and Salesforce while collaborating with Sales, Product, and Support teams.

Requirements

• Professional fluency in English and Japanese is required for written and verbal business communication.
• Bachelor’s degree or equivalent BA/BS qualification.
• 1–3 years of experience in project management, customer success, account management, client services, or a related client-facing role.
• Strong communication, problem-solving, critical-thinking, accountability, and attention-to-detail skills.
• Proficiency in Excel, including Pivot Tables and VLOOKUP.
• Comfort communicating with clients by phone and teleconference; interview stages may be conducted in both English and Japanese.

Nice to have

• Knowledge of digital media campaigns, advertising operations, ad tech, or market research technology.
• Experience with Qualtrics, SurveyMonkey, Alchemer, or similar survey platforms.
• Understanding of statistical concepts, research methodology, or market research.
• Experience supporting clients or stakeholders in Japan or Japanese-speaking markets.
• Microsoft Excel certification.

Culture & Benefits

• Collaborative, international environment with teams across multiple global offices.
• Focus on innovation, accountability, excellence, openness, and respectful communication.
• Commitment to diversity, equity, inclusion, and learning from varied perspectives.
• Opportunity to support and scale a growing measurement business across Japanese-speaking markets.