Customer Journey Expert (Customer Data)

Location: Hybrid work in Brussels, Belgium, at the Avenue Marnix office.

Company

hirify.global is part of a major banking organization focused on digital banking services and technology-driven customer experiences.

What you will do

• Map, monitor, and continuously improve customer journeys for managing personal and business customer data.
• Analyze customer needs, pain points, feedback, metrics, and benchmarks to formulate viable experience improvements.
• Contribute to the implementation of digital customer experience initiatives, tools, and processes.
• Collaborate with IT engineers in a cross-functional squad and validate solutions through end-to-end user testing.
• Prepare procedures and training materials, and support stakeholder engagement through meetings, activities, and communication materials.
• Translate Customer Data regulatory requirements into practical solutions and follow risk management procedures.

Requirements

• University degree.
• 3–5 years of professional experience, including at least 1 year in digitalization, business analysis, KYC, customer data, or onboarding.
• Experience with data analysis and project delivery.
• Fluent English required. French or Dutch is a plus.
• IT savviness and the ability to collaborate effectively with IT colleagues.
• Strong customer focus, proactive ownership, self-organization, and openness to feedback.

Culture & Benefits

• Hybrid and flexible way of working with autonomy to organize work while maintaining business continuity and customer service.
• Personal growth opportunities, challenging projects, and a steep learning curve.
• Informal, dynamic, and agile environment where new ideas are valued.
• Courses and training in technical and soft skills.
• Role positioned at the heart of the bank’s customer data strategy.