Associate, Operations Quality Assurance (KYB/Underwriting/Fraud)

Location: Singapore

Company

Airwallex provides integrated payments, business accounts, spend management, treasury, and embedded finance solutions for global businesses.

What you will do

• Conduct daily quality assurance checks of risk operations work against internal standards and regulatory requirements.
• Own risk-domain QA programs and ensure evaluations are completed accurately and efficiently.
• Prepare monthly QA reports highlighting operational errors, procedural gaps, and system limitations.
• Analyze root causes, recommend corrective actions, and monitor remediation progress.
• Collaborate with global stakeholders to improve operational quality, procedures, and systems.
• Lead or support global quality improvement projects and initiatives.

Requirements

• Minimum 5 years of risk management experience in payments, financial services, underwriting, merchant risk monitoring, or dispute handling.
• Strong understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management.
• At least 1–2 years of process optimization experience.
• Previous quality control or quality assurance experience is highly desirable.
• Strong analytical, problem-solving, communication, and process investigation skills.
• Excellent written and verbal Mandarin and English.

Culture & Benefits

• Work on high-impact risk operations programs supporting a global financial platform.
• Collaborate with stakeholders across functions and international offices.
• Operate in a fast-paced environment with ownership, continuous learning, and practical problem-solving.
• Equal opportunity workplace with accommodation support available for applicants with disabilities or special needs.