Associate, Operations Quality Assurance (Merchant Risk/Underwriting)

Location: Singapore

Company

Airwallex is an AI-native financial operating system providing global payments infrastructure and financial operations services for businesses.

What you will do

• Conduct daily quality assurance checks on risk operations work against internal standards and external regulatory requirements.
• Own risk-domain QA programs and deliver accurate, productive evaluations.
• Prepare monthly QA reports identifying operational errors, procedural gaps, and system limitations.
• Analyze root causes, recommend practical remediation actions, and monitor resolution progress.
• Collaborate with global stakeholders to improve operational quality, procedures, and systems.
• Lead or support global quality improvement projects and initiatives.

Requirements

• At least 5 years of risk management experience in payments, financial services, underwriting, merchant risk monitoring, dispute handling, or a related field.
• Strong understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management.
• At least 1–2 years of process optimization experience.
• Previous quality control or quality assurance experience is highly desirable.
• Strong analytical, problem-solving, verbal, and written communication skills.
• Excellent verbal and written communication skills in both Mandarin and English.

Culture & Benefits

• Work in a fast-paced, dynamic environment with changing priorities.
• Collaborate with stakeholders across global functions and regions.
• Focus on operational excellence, process efficiency, and robust risk management.
• Equal opportunity employment with accommodation available for applicants with disabilities or special needs.